Terms & Conditions/FAQ

ThinkTank Toys has been in business since 2001, and although we've grown much larger (now one of the largest online costume retailers in the world), our commitment to you – our valued customers – remains the same: provide exceptional service, unbeatable prices, and we hope one of the all around best experiences you've ever had shopping online. To help make this possible, it is important for you to read and understand ThinkTank Toys's Terms and Conditions. But instead of providing a long, undecipherable “legal” notice (with more fine print than anything else), we've broken it down into three simple, easy to read and understand “Question and Answer” sections: Placing an Order, Return Policy, Privacy Policy.

Placing an Order

When you place an order with ThinkTank Toys, you can feel confident that you will be taken care of from start to finish. With thousands of costumes to choose from (all searchable through our own advanced search engine), we know you'll be able to find that perfect costume for any occasion! And with a website secured with the most up to date 128-bit SSL Encryption technology, your credit card information (and all related personal information) will be kept safe and secure throughout the entire process.

An easy, convenient, and safe shopping experience is ThinkTank Toys's commitment to you....

Answers to Common Questions about Placing an Order

Q: Do you accept orders outside the US?
A: Yes, we do accept international and APO/FPO orders, so we invite all to shop here with us.

Q: What forms of payment do you accept?
A: We accept Visa, Mastercard, American Express, Discover, and PayPal. If you'd rather mail in your payment, we accept personal checks, cashiers checks, and money orders (must be paid in US Dollars).

Note: Sorry, we are not able to process payments made with a Gift Card.

Q: If I mail in my payment, how does that work?
A: The procedure is much the same as orders paid for online (you will receive an order confirmation, an order number, etc., but. your order remain on hold until your check is received. (In other words, it will not be shipped until after your payment has been received.)

Q: How quickly will you process my order?
A: As a general rule, we ship in-stock orders within 1-2 business days (Monday through Friday, excluding holidays) of receiving your order. However, if your order is received before 3 PM (Mountain Time), you can expect your package to be shipping that very same day!

Q: What else can you tell me about shipping?
A: We ship all orders via USPS or UPS. You will be able to select the shipping options available to you (as well calculate the cost and estimated delivery date) when you use our shopping cart/checkout system. Domestic orders will be shipped via UPS (PO Boxes not accepted). PO Boxes and APO/FPO orders will be shipped via USPS. International orders will be shipped via UPS (for express shipments) or via USPS when shipping via air mail or surface.

Note: Surface for international orders (which go by boat when shipped overseas) is very, very slow and not recommended.

Q: If I pay for overnight shipping (or 2-day shipping), will I really get it the next day (or within two days)?
A: In most cases, yes, you will receive your package on the scheduled delivery date. However, there are some (if few) exceptions to this rule where delivery times are missed. Inclement weather or inability to find your locale are some examples. Additionally, orders for overnight delivery that are processed on Friday (or over the weekend) will be delivered on Monday or Tuesday at the soonest (Wednesday or Thursday for 2-day delivery). In short, we cannot guarantee that your scheduled overnight or 2-day delivery will actually arrive overnight or in two days, but we will do our very best to get your expedited order out as quickly as possible to you.

Note: There isn't an “overnight” option for international orders (including Puerto Rico), orders to Alaska and Hawaii, APO/FPO orders, and a few other destinations; and shipments to these destinations most always take 1 or 2 days longer to arrived than the normal estimated delivery time.

Q: Will I have to sign for my package, or will it be left without a signature?
A: UPS does not ordinarily require a signature (usually they just leave it at the door), but they may require one if they (at their sole discretion) deem the locale unsafe for delivery without a signature. There is an option to have your package signed for (and not left without a signature). There is a $3.00 additional fee for this service, and we do recommend it if you have any concerns about safety, etc.

Note: ThinkTank Toys is not responsible for packages that are lost, stolen, or otherwise destroyed (e.g., bad weather, dog chewing it, so forth) after being delivered. So if you have any concerns about this occurring, we suggest you require a signature or use your work as the shipping address.

Q: What if an item is out of stock?
A: If an item is out of stock, you will be notified on the product page and at checkout. If you want to order it anyway, you are welcome to place the order (as usual), and we will ship it out just as soon as it becomes available. (We will contact you to let you know when it comes to make sure you still want it, etc. And please note that your credit card will not be charged until your order actually ships.)

Note: In the rare invent that an item becomes unavailable after your order is placed (in other words, it showed “in stock” when you placed the order, but it is found to be out of stock once it is ready to be packaged and shipped), we will immediately notify you and credit you back.

Q: I am an international customer, what about customs, important taxes, etc.?
A: As the importer of record, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. These additional charges for customs clearance must be borne by you; we have no control over these charges, and we don't know how much they will amount to. Additionally, a number of items are not allowed in some countries (for example, items made in China are not allowed by some countries, or just certain types of items are sometimes restricted or prohibited). If your package is seized by postal/customs officials for any reason (such as the item is not allowed in your country, you refused to pay the associated import fees, etc.), you are still responsible for full payment of your order (including shipping fees). As such, we suggest you contact your local postal/customs office, so you have all the information you need about these and other related delivery requirements before you order.

Note: Want to know how much your order will be in your country's currency? XE.com's Universal Currency Converter allows you to perform real time exchange rate calculations. (ThinkTank Toys is not affiliated with XE.com.)

Q: What if I need to return my item(s)?
A: Please refer to ThinkTank Toys's Return Policy for all the details.

Q: I still have questions about ordering, how can I contact you?
A: Feel free to contact us with any questions by calling toll-free 1-888-922-7293 (801-796-1053, for callers outside the US & Canada), or contact us online by using our contact form.

Return Policy

ThinkTank Toys tries to be as thorough as possible in its representation of each and every product we offer for sale. Accurate images, detailed descriptions, sizing charts, and the like all help to ensure you get the best costume for you. But sometimes there is a need to return (or exchange) a costume, so we want to make you aware of our policies and the proper procedure for returning merchandise to us. This section should give you all the information you'll need....

Answers to Common Questions about our Return Policy

Q: Can I return my order for any reason?
A: Due to the nature of the products we sell, all sales are considered final. So please select your items carefully! WE DO ACCEPT EXCHANGES ON DEFECTIVE MERCHANDISE, but we must be contacted within 2 days of receipt of your order. Please contact us by telephone (888-922-7293 or 801-796-1053, for callers outside the US & Canada) or email us to receive exchange authorization before sending it back. (Orders returned without prior authorization will not be accepted.) All orders that are authorized for return must include the entire costume with all its parts, plus the original packaging. If the costume, its parts, or the original packaging are not in perfect, unused condition, no credit will be issued.

Note: A select number of items are never returnable (for hygienic reasons). These include dog costumes, wigs, beards, mustaches, make-up, novelty teeth, tights, and socks. Moreover, we are unable to accept returns or exchanges of any kind for orders placed between October 10th and October 30th.

Q: What if I change my mind, or I don't like it once I get it?
A: Again, due to the nature of the products we sell, all sales are considered final. We try very hard to accurately depict each costume we sell, so as to avoid such circumstances. So please select your items carefully, and be sure to read each description thoroughly, so you know exactly what you will be getting before you order ~ thank you!

Q: What if I ordered the wrong size? Can I exchange it for a different size?
A: Yes, you are welcome to exchange the same costume for a different size. All exchanges (with the exception of exchanges on defective items) are subject to a 15% restocking fee, and you will be responsible for all shipping fees (shipping it back to us and shipping the new costume out). Additionally, you must first have an authorization for the exchange, and it must be returned with all its parts, plus the original packaging in order to receive credit. (Any return fee and restocking fee will be deducted from the amount credited for the return/exchange.)

Note: Packages refused by the buyer (for whatever reason) – in other words, not accepted from the designated carrier and hence immediately shipped back to us – are subject to a return fee of $5.00 in addition to the 15% restocking fee.

Q: How do I cancel an order after it is placed?
A: Unfortunately, it is often not possible to cancel an order once it is placed. If an order is in stock, it will be processed immediately. In short, you should consider that an in stock order placed is an order immediately processed and shipped and therefore not possible to cancel.

Q: I still have questions about returns, how can I contact you?
A: Feel free to contact us with any questions by calling toll-free 1-888-922-7293 (801-796-1053, for callers outside the US & Canada), or contact us online by using our contact form.

Privacy Policy

ThinkTank Toys is committed to protecting your privacy, and otherwise providing a safe environment for you to shop. We want you to be aware of the information we collect (and do not collect) and how it is we protect your information while ordering at ThinkTank Toys. In a nutshell, all information you provide is confidential. Your information will not be given away, sold, or shared except in pursuit of fulfilling your order. View our “full disclosure” Privacy Policy

Q: I still have questions about Privacy Policy, how can I contact you?
A: Feel free to contact us with any questions by calling toll-free 1-888-922-7293 (801-796-1053, for callers outside the US & Canada), or contact us online by using our contact form.